1. Overview
This Refund Policy outlines the terms and conditions regarding refunds for purchases made on VoiceForge AI. By making a purchase, you acknowledge and agree to this policy.
2. No Refund Policy
All purchases are final. All credit purchases are non-refundable.
- No refunds will be provided under any circumstances.
- No refunds will be issued for dissatisfaction, misunderstandings, technical limitations, or unused credits.
- No refunds will be provided for unused or partially used credit packages.
- No refunds will be provided for features not used or for changes in usage patterns.
- All sales of credits are final and non-refundable.
3. Testing Requirement
Users should thoroughly test the platform using the complimentary credits provided upon signup before purchasing additional credits.
- Every new user receives free trial credits for testing.
- Users are strongly encouraged to test all features thoroughly before making any purchase.
- By making a purchase, you confirm that you have tested the platform and are satisfied with its functionality.
- Free credits have no cash value and cannot be transferred.
All purchases are final and non-refundable. Please use your complimentary credits to test the platform thoroughly before purchasing additional credits.
4. Chargebacks and Payment Disputes
Chargebacks or payment disputes are strictly prohibited and may result in immediate account consequences.
- Chargebacks may result in immediate suspension or permanent termination of the account.
- All associated credits (free and paid) may be revoked.
- IP addresses, devices, and payment methods may be blocked.
- Fraudulent activity will be investigated and further action taken where permitted by law.
If you have concerns about a charge, please contact us directly at billing@voiceforge.ai before initiating a chargeback.
5. Exceptions
In rare circumstances, we may consider exceptions to this policy at our sole discretion.
- Technical errors on our part that prevent delivery of purchased credits.
- Duplicate charges due to system errors.
- Cases required by applicable law.
Any exceptions are granted solely at the discretion of VoiceForge AI and do not establish a precedent for future cases.
6. Contact
Questions about this Refund Policy? Email billing@voiceforge.ai or visit our Contact page.